Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The position is responsible for leading and developing staff while fostering a high-performance coaching culture and a collaborative, positive work environment. This role oversees daily operations by managing staffing needs, setting departmental goals, monitoring performance, supporting training efforts, and ensuring compliance with policies, procedures, and key performance metrics. The position also drives process and system improvements, partners with cross-functional teams to enhance operational efficiency, and resolves customer and dealer issues related to lease maturity. Additionally, this role conducts administrative functions such as performance evaluations, timecard approvals, and team meetings while maintaining strong employee relations and addressing concerns as needed.

Essential Duties and Responsibilities:

• Provides leadership, coaching, and guidance to foster a high-performance, collaborative work environment.
• Manages staffing needs, sets departmental goals, and oversees hiring, onboarding, and performance evaluations.
• Ensures staff training and partners with the training team to develop and maintain training materials.
• Monitors employee performance and collaborates with HR on corrective actions and performance improvement plans.
• Oversees policies, procedures, and key lease-maturity metrics to ensure operational efficiency and compliance.
• Leads and manages projects that support departmental goals and the lease maturity strategy.
• Identifies and recommends system and process improvements while contributing to policy and procedure enhancements.
• Collaborates with project teams and cross-functional departments to improve operations and workflows.
• Resolves customer and dealer issues related to lease maturity activities.
• Performs administrative responsibilities, including timecard approvals, team meetings, and employee relations management.

Qualifications and Competencies Required

Required Experience:

• Minimum 3 years of supervisory experience
• Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.

Education:

• High School Diploma / GED or equivalent

Overtime required – on an as needed basis

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX

Qualifications Preferred:

• Experience working in a captive finance company and/or vehicle leasing experience
• Bachelor’s Degree in a relevant field

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

• Monday – Friday, 40 hours, Hybrid

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.