Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

Lead, oversee and assist Lease Maturity employees in the performance of their job duties such as managing customer lease-end communication, billing lease-end charges, and collecting lease-end balances. Support projects and efforts to promote customer loyalty, maximize lease maturity collections, minimize compliance risks, and optimize team operational performance. Requires strong leadership, collaboration, and problem-solving skills.

Essential Job Duties and Responsibilities:

• Leads, supports, and provides guidance to employees to foster a high-performance coaching culture and a positive work environment that promotes collaboration, innovation, and sharing of best practices.
• Manages and develops staff to achieve department objectives including determining staffing needs, setting department goals, interviewing, selecting new hires, onboarding, and evaluating performance of all direct reports.
• Ensures staff training and works with training team to develop training materials.
• Monitors employee performance and works with Human Resources on Corrective Action and Performance Improvement Plans.
• Monitors and oversees policies, processes, procedures, loyalty metrics, end-of-lease collections metrics, call metrics, and other lease maturity-specific key performance indicators while supporting changes to these as needed to ensure operational effectiveness, efficiency, and compliance.
• Recommends system and process improvements and assists in developing and improving policies and procedures to support the Lease Maturity strategy.
• Supports day-to-day efforts with project and operation teams and collaborates with other business units to improve processes.
• Resolves customer and dealer issues related to lease maturity.
• Oversees and performs various administrative functions such as timecard approvals and quarterly/annual performance reviews.
• Leads department and team meetings.
• Maintains unity among workers and resolves grievances or escalates as needed.
• Complies with all company policies and procedures.
• Other duties may be assigned, and responsibilities and activities may change.

Qualifications and Competencies Required:

• Experience Required

  • Minimum 3 years of supervisory experience
  • Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.

• Education Required

  • High school diploma and/or GED.

• Skills required

  • Strong verbal and written communication skills

  • Strong interpersonal and customer service skills

  • Strong negotiation and de-escalation skills

  • Strong organizational skills and attention to detail

  • Strong problem-solving and collaboration skills

  • Strong time management skills with a proven ability to meet deadlines

  • Strong analytical skills

  • Ability to prioritize tasks and to delegate them when appropriate

  • Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.

  • Ability to function well in a high-paced and at times stressful environment

  • Proficient with Microsoft Office Suite

• Leadership or supervisory skills required:

  • Strong leadership, supervisory, and coaching skills
  • Recruiting, interviewing, talent selection, training skills
  • Ability to oversee and manage the daily workflow of the department
  • Ability to provide constructive and timely performance evaluation feedback
  • Ability to execute discipline and termination of employees in accordance with company policy

• Travel % - 10% travel required

• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX

Qualifications Preferred:

• Experience Preferred

  • Experience working in a captive finance company and/or vehicle leasing experience

• Education Preferred

  • Bachelor’s degree

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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