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Department: | Customer Care |
Location: | Addison, TX |
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary:
Lead, oversee and assist Lease Maturity employees in the performance of their job duties such as managing customer lease-end communication, billing lease-end charges, and collecting lease-end balances. Support projects and efforts to promote customer loyalty, maximize lease maturity collections, minimize compliance risks, and optimize team operational performance. Requires strong leadership, collaboration, and problem-solving skills.
Essential Job Duties and Responsibilities:
Qualifications and Competencies Required:
Experience Required
Education Required
Skills required
Strong verbal and written communication skills
Strong interpersonal and customer service skills
Strong negotiation and de-escalation skills
Strong organizational skills and attention to detail
Strong problem-solving and collaboration skills
Strong time management skills with a proven ability to meet deadlines
Strong analytical skills
Ability to prioritize tasks and to delegate them when appropriate
Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite
Leadership or supervisory skills required:
Travel % - 10% travel required
Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX
Qualifications Preferred:
Experience Preferred
Education Preferred
Physical Requirements:
Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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